Troubleshooting

This page includes instructions for addressing common bugs and known issues with the Bold Checkout extension on Magento 1.

Integration authorization failed

Problem: When you attempt to authorize the Bold Checkout extension in the Magento 1 admin, an error appears saying the "Integration authorization failed."

Solution: Follow the steps below to re-authorize your integration.

1. Navigate to Bold Account Center and create a new API access token. Make sure to save your new API access token.
2. Delete the current integration.
   1. In the Magento 1 admin, navigate to System > Configuration, and click Checkout in the Sales section of the left-hand menu.
   2. In the Current Configuration Scope drop-down menu, select Main Website.
   3. Expand the Bold Checkout Platform Connector Integrations drop-down. Click Delete Integration.
   4. Click the Save Config button at the top of the page.
3. Flush the Magento cache.
   1. Navigate to System > Cache Management.
   2. Click the Flush Magento Cache button.
   3. Click the Flush Cache Storage button, then click OK on the confirmation pop-up message.
4. Navigate back to the Checkout configuration page.
   1. Expand the Bold Checkout Integration section, and supply your new API access token.
   2. Click the Save Config button at the top-right corner of the page.
5. Expand the Bold Checkout Platform Connector Integrations drop-down. Click Authorize.